Information for customers, partners and distributors
Information for customers, partners and distributors
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Same products. Same quality. Same production sites.
Novonesis (formerly Novozymes and Chr. Hansen) and dsm-firmenich were partners in the Feed Enzyme Alliance for over 25 years. Novonesis was responsible for product development and production. dsm-firmenich was responsible for sales and distribution.
The Novonesis acquisition of dsm-f's part of feed enzymes alliance now brings the innovation, production, sales and distribution of animal feed enzymes and microbes under one roof.
As a Feed Enzyme customer or partner, the acquisition will have little to no effect on your day-to-day operations. Customer centricity is at the heart of Novonesis, and we will continue to serve our customers to the fullest.
- Products will remain unchanged
- Contracts with the Feed Enzyme Alliance will continue to be valid
- Novonesis will take over complete customer care and order responsibility from March 1st*
*With exception to Costa Rica, Dominican Republic, Uruguay, El Salvador, Guatemala, Honduras, Panama, Ecuador, Venezuela and Indonesia which continues to be served by dsm-firmenich until regulatory transition is fully completed.
Find a practical information Q&A below or reach out to your Account Manager or Customer Service Representative for any inquiries.
Practical information
For dsm-firmenich partners, distributors and customers
At Novonesis, we have acquired dsm-firmenich’s sales and distribution activities in the feed enzyme space. We have partnered with dsm-firmenich for more than 25 years, during which we developed and produced the products while dsm-firmenich handled sales, support, and distribution. With this acquisition, Novonesis assumes responsibility for providing you with the existing world-class feed enzymes and will invest in developing and distributing new products to unlock the potential for the industry.
No. All products will still be available for you to purchase.
Yes, we will honor existing contracts.
Current pricing agreements and terms will remain in effect until new agreements are established in collaboration with our customers as needed (for example when existing contracts expire).
Customer centricity is at the heart of Novonesis, and we will continue to serve our customers to the fullest. From March 1, all customer relationships and contact persons move to Novonesis. Your new account manager will be in contact to provide all information you need for a smooth transition to Novonesis supply. In a few countries listed as above* where regulatory processes are still ongoing, dsm‑firmenich customer service may continue to assist with order‑related queries for a limited period to ensure uninterrupted supply.
From March 1st, all sales and technical support is provided directly by Novonesis for all of your Feed Enzyme products. Customers are supported through Novonesis Account Managers, Technical Service teams, and Customer Service organizations using established Novonesis processes. Support continues as normal, with clear ownership and a fully integrated setup under Novonesis. We look forward to discussing all of your technical needs and questions in Novonesis.
Yes, please continue to provide feedback through your current account manager. We will continue to service our customers with top tier customer support.
There are no changes to the product specifications or functional packaging of Feed Enzymes. The products remain exactly the same. Over time, you may see an update to the visual branding on labels and bags as we transition to the Novonesis layout, but the label content and regulatory information remain unchanged
All agreed terms and conditions will remain in effect. Should there be any changes, you will be directly contacted by your account manager.
As of March 1st, Novonesis has taken over full responsibility for processing and delivering customer orders. In order to place a new order, reach out to your Account Manager or Customer Service Representative with Novonesis. They can also provide information about Novonesis’ digital order platforms, which offer 24/7 ordering services. New customers, contact us here if you are interested in placing an order with Novonesis.In a few countries where regulatory processes are still ongoing, dsm‑firmenich customer service may continue to assist with order‑related queries for a limited period.
From March 1, all delivery and logistics coordination is handled by Novonesis.Order confirmations with delivery schedules and logistics information are provided by Novonesis Customer Service. For questions regarding deliveries, lead times, or existing orders, your Novonesis Customer Service Representative is your primary point of contact
From March 1st, your Novonesis Customer Service Representative will be happy to assist with any customer inquiries. Reach out to your CSR or your Account Manager for any questions or issues. If you do not currently have a dedicated Novonesis contact, please use our Contact Us form and we will reach out to you in short time.
Yes! With this acquisition Novonesis will bring a broad offering of market leading products to the market combining innovative solution in both enzymes and probiotics for the complete toolbox of biosolutions in animal nutrition and health.
For Novonesis (Novozymes and Chr. Hansen) partners, distributors and customers
When it comes to probiotics, everything continues as usual. The sales and distribution activities of animal feed enzymes is new, and will be a transition from dsm-firmenich. You should continue to reach out to your primary contact from Novonesis.
At Novonesis, we have acquired dsm-firmenich’s sales and distribution activities in the feed enzyme space. We have partnered with dsm-firmenich for more than 25 years, during which we developed and produced the products while dsm-firmenich handled sales, support, and distribution. With this acquisition, Novonesis assumes responsibility for providing you with the existing world-class feed enzymes and will invest in developing and distributing new products to unlock the potential for the industry. Your should continue to reach out to your respective contacts on probiotics and enzymes.
Yes, we are the biggest enzymes producer in the world, serving more than 30 industries, and all feed enzymes previously sold and distributed by dsm-firmenich were developed and produced by Novonesis through the Feed Enzyme Alliance with dsm-firmenich.
Yes! With this acquisition Novonesis will bring a broad offering of market leading product to the market combining innovative solutions in both enzymes and probiotics for animal nutrition and health. We see great opportunities already today, but also creating synergies in the future.
You will be able to buy enzymes as of today. Reach out to your primary contact from Novonesis. By combining enzymes and microbes Novonesis provide you with the broadest portfolio in the industry to shape the future of farming with you.
Yes, if you are in a role where you resell enzymes further on in the value chain, we will service you with top tier customer support. Please contact your current account manager.
Novonesis: over 100 years of biosolutions
As the world’s leading biosolutions provider, we leverage the power of microbiology with science to bring better, more efficient answers to the challenges of animal producers and farmers everywhere.
The future of animal farming is biological
Discover how the hidden potential of enzymes and microbes can enable animal producers all around the world get the most from their production.
Need help?
If you have any questions or need assistance, our team is here to help. Feel free to reach out to us directly at the following email address: AnimalBiosolutions@novonesis.com